Your Patient Experience Advisor will accompany you from your arrival at the hospital and help with your needs. Your advisor will share their phone number with you.
Clinic guide
Find the information you need.
We have gathered key information about admission, preparing for surgery, and room services in one place.
01Admission
Admission
Our team will guide you through the admission process.
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Food and drink
Do not eat or drink for at least 8 hours before surgery. Follow your doctor’s instructions for your individual preparation.
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Admission documents
Our admission officer will help you complete documents such as the Signature Attestation Form, Explicit Consent Form for the Processing of Personal Data, and General Information and Consent Form.
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Payment
Our admissions or cashier team will confirm your payment details. You can pay during admission in cash, by credit card, or by bank transfer.
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Going to your room
After admission, a member of our team will show you to your reserved room.
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Companion
You may come with a companion. Ask your patient experience advisor if you need us to arrange one.
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Discharge
You can complete your discharge at the patient admission desk on the ground floor.
02Before surgery
Preparing for surgery
Your preparation and admission schedule depend on your doctor’s assessment and the clinic’s procedures.
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Your doctor’s individual instructions take priority. Preparation requirements can differ for each patient and procedure.
01
Pre-operative assessment
Your primary doctor and anaesthesiologist will assess your general health and surgical risks. They may request additional tests. Your patient experience advisor will explain the process.
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Admission before surgery
Your doctor will tell you how long you need to stay at the clinic before surgery. We will prepare you according to the clinic’s procedures and instructions.
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Food and fluids
You will usually be asked not to eat or drink anything for at least 8 hours before surgery. This helps reduce the risk of stomach contents entering your lungs during the procedure.
04
Medication
Ask your doctor which medicines to take or stop before surgery. You may need to stop some medicines before your procedure.
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Your surgery
Your doctor will explain the procedure, its risks, and its expected results. Listen carefully and ask any questions you have.
03Rooms and services
Your room and its services
All our rooms are private rooms for one patient. Suite rooms are also available.
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Room facilities
Each room has a television, refrigerator, sink, bed linen, pillow, and companion chair. A nurse call bell is available in every room.
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Personal safe
To set a code, choose a 4-digit number and press #. To open the safe, enter the same number and press #.
Keypad on the personal safe in your room
04Rooms and services
Wireless internet (Wi-Fi)
Wi-Fi is available in your room. Follow these steps to connect.
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Select the guest network
Select the Misafir / Guest network from your device’s Wi-Fi list.
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Enter your phone number
On the sign-in page, enter your mobile number without the first 0. Tick the relevant box and tap Connect.
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Enter the SMS code
Enter the verification code sent by SMS. Tap Send to connect to the internet.
1. Select the Misafir / Guest network.2. Enter your number without the first zero.3. Enter the SMS code and tap Send.
05Visits and safety
Visitor information
Visitors are welcome at the times listed below on weekdays and Saturdays.
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Visiting hours
13:00–15:00 and 19:00–20:00. Visitors are not accepted outside these hours.
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During your visit
Please behave considerately and avoid disturbing patients during your visit.
06Visits and safety
Smoking and passive smoking
Smoking and e-cigarette use are strictly prohibited inside our medical centre.
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Passive smoking
Passive smoking means exposure to tobacco smoke. We take steps to prevent exposure to second-hand smoke in our medical centre.
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Fire alarm
The fire alarm system will activate if anyone smokes or uses an e-cigarette inside the medical centre.
